(Dietitian) Country and Customer Manager - English Market

Job description


The Company

Nutrium is the health tech company behind one of the leading nutrition software solutions in the global market. Ever since our inception, we’ve been finding ways to further improve the connection between nutrition professionals and their clients, in a bet to improve nutrition worldwide by closing the gap between search and demand.

None of our milestones would’ve been reached without key values supporting each of our decisions. We believe that everyone can make a difference, regardless of their job title or previous experience. We believe in continuous improvement and trying new things. We believe in making mistakes and learning from them. We believe in working as a team towards shared goals. And most of all, we believe in being the best.

Working at Nutrium means sharing these beliefs. Not just in words, but in actions. Only those who constantly strive towards greatness can achieve it. We want to create the best nutrition platform in the world and then make it even better. And we will.



The Team
We’re a young and motivated team of entrepreneurs that thrive on working as a team. Sharing experiences, solving problems together, learning from our seniors, teaching our juniors, going the extra mile to achieve something thought to be impossible.We’ve transformed an idea into a successful business in a way that was never done in Portugal before.

Know that by joining us you become part of something more than a software development company. You become part of a mission. A mission to tackle one bad nutritional habit at a time, to make nutrition accessible for all, and to create a world where nutrition is never a problem, only a solution.



Location

Our offices are located in Lisbon and Braga, or anywhere if you choose to go remote. It is your choice and regardless of it we’re sure that you’ll find a warm welcoming environment and a solution that will suit your every need. Notwithstanding, as we enjoy spending some time together, you may expect to meet the team in person occasionally for some group meetings.



The Role

Our Country and Customer Management team has been responsible for successfully supporting and following up with nutrition professionals who use our software and exploring all its possibilities, as well as adapting all our communication to the markets we operate in.

As a Country and Customer Manager you will be the first touching point with our English speaking users, the core of our business. You will be responsible for guiding them in the best possible way, ensuring they have an outstanding experience with the software while contributing to meet the team’s goals, especially activation, conversion and improving the customers’ retention rate.

You will be the one who knows everything about the English market and its users, the go-to person when decisions related to that market have to be made.


You will be responsible for iterating and defining new strategies for the English Market (UK, USA, Australia), and guide our growth/sales efforts, to ensure that we thrive, and that Nutrium is the number one Nutrition Software in the English market.


You will develop proactive solutions that ensure success throughout the entire customer journey. You will have the opportunity to have a decisive impact on our roadmap and product decisions, providing visibility over our users’ interests in the best way possible, helping us to increase their satisfaction.


You will have the chance to put your language skills into practice and work with a young, dynamic and proactive team, eager to exceed our customers’ expectations every day.

You will be responsible for answering questions and following up with English speaking users across different channels (email, phone, etc.) and for translating all the company’s content (blog articles, emails, ads, etc.) into these languages.

You will join a highly motivated team composed mainly of nutritionists eager to guide Nutrium on fast-growing adventuring! You will be joining a team with the following main goals:

  • Actively contribute to the company's growth objectives;
  • Ensure that our users make the most of our software (e.g.: they use all its features, and they know where to find information about it);
  • Increase the conversion rate and activation;
  • Ensure a long-standing and healthy relationship with the users.


Perks & Benefits

  • 26 days annual leave;
  • Career progression;
  • Free nutritional appointments (unlimited);
  • Health insurance;
  • Lunch credit;
  • Health assessments;
  • Annual Retreat & Team building activities;
  • Access to Nutrium Learning Center and online courses.

Job requirements


Who you are

You are an ambitious nutrition professional, who aims to make an impact on the life of millions and change how nutritional counseling is done.

 You are a people person, empathetic and customer-focused. You love languages, are perfectly fluent in English and have good knowledge of other languages (this is a plus that we value a lot)!

 You’re highly committed and have the customer on your mind all the time. You like to work as a team and to exceed yourself and accept any challenge, always giving it your all. You look to develop yourself professionally together with a growing team, where your ideas make a difference and will help to make this the best Customer Success team. 

 

Here's what else is required from you: 

  • Mandatory background in the Nutrition field (BSc in Nutritional Sciences or equivalent);

  • Native/Highly fluent in English;

  • Fluent in Portuguese; 

  • Excellent verbal and written communication skills;

  • Full and immediate availability;

  • Comfortable on handling customer requests, sales initiatives, and Demos through different channels (phone, email, chat, video-calls, etc.);

  • Previous experience in a customer contact role is a plus;

  • Previous experience in sales is a plus;

  • Customer-oriented;

  • Demonstrated ability and desire to work and excel in a fast-paced environment;

  • Excellent multitasking and project management skills;

  • Fluency in other languages is a plus;

  • Driven by a strong desire to keep improving;

  • Well-organized, with a high attention to detail and the ability to prioritize;

  • A team-player with a positive and can-do attitude.